Privacy policy

Last updated: 16th August, 2025

This Privacy Policy explains how Drool (“we”, “us”, “our”, or the “Site”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” means any customer, site visitor, or individual whose data we collect.

Please take a moment to read this carefully.

Updates to this Privacy Policy

We may revise this Privacy Policy from time to time, for example to reflect changes in our practices, services, or for legal reasons. When updates are made, we’ll post the revised version on our Site, update the “Last updated” date, and take any steps required by law.

Information We Collect

The personal information we collect depends on how you interact with our Site and Services. “Personal information” means data that identifies or relates to you.

Information You Provide Directly

When you use our Services, you may provide us with:

Contact details (name, email address, phone number, billing and shipping address)
Order information (purchase details, payment confirmation, delivery information)
Account details (if applicable, username, password, and other login credentials)
Customer support messages or information you choose to share when you contact us

Information We Collect Automatically

We may gather certain information automatically when you browse or interact with our Site, such as:

Device and browser details
IP address and network information
Usage data, including how you interact with our Site
This may be collected using cookies and similar technologies.

Information from Third Parties

We may also receive information about you from third parties, such as:

Service providers who support our store (e.g., Shopify)
Payment processors who handle your transactions
Delivery partners and analytics providers

Any third-party data we receive will be handled according to this Privacy Policy.

How We Use Your Information

We use your personal information for purposes including:

Order fulfillment: To process payments, deliver your purchases, and manage returns or issues.
Account management: To create and maintain your account, and communicate about your orders.
Marketing & promotions: To send you offers, updates, or advertisements (where permitted by law).
Customer support: To respond to your questions or requests.
Security & fraud prevention: To detect, investigate, and address unlawful or unauthorized activity.
Service improvement: To better understand how our customers use our Site and enhance your experience.

Cookies

Like many websites, we use cookies and similar technologies to operate our Site, understand usage patterns, and improve our Services. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of our Site.

Sharing Your Information

We do not sell your personal information. We may share information in limited ways, including:

With trusted vendors and service providers who help us operate the Site (e.g., IT, shipping, payment, customer support)
With business or marketing partners, as permitted by law
To comply with legal obligations or respond to lawful requests
In connection with business transfers (e.g., a merger or acquisition)
When you give us consent or direct us to do so

Data Security & Retention

We take steps to protect your personal information, though no system is completely secure. We keep your data only as long as needed to provide Services, meet legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

Accessing or requesting a copy of your data
Requesting corrections or deletion
Opting out of marketing communications
Restricting or objecting to certain processing
Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the details below. We may need to verify your identity before completing your request.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from individuals under the age of 16. If we learn that we have collected such data, we will take steps to delete it.

International Users

If you access our Site from outside our primary country of operation, your data may be transferred and processed in other countries. We will ensure appropriate safeguards are in place as required by law.